Triple paths to improve grass-roots governance platform

　　Author: Zhou Aimin (researcher at Socialism with Chinese characteristics Theoretical System Research Center, Hunan Province, professor at Hunan Provincial Party School [Hunan Administration College])

　　Grassroots governance platform is an important carrier to promote the modernization of grassroots governance system and governance capacity. The Party’s Report to the 20th CPC National Congress proposed to "improve the grass-roots governance platform supported by grid management, refined service and information". In the new era and new journey, to expand the depth and breadth of "Fengqiao Experience" and enhance the efficiency of social governance, it is urgent to continuously improve the grassroots governance platform and improve the urban and rural community governance system.

　　1. Improve grid management and maintain social stability.

　　Grid management is a management mode guided by public demand, supported by information technology and supported by the party’s grass-roots organization system, and is an important institutional carrier of grass-roots governance platform. General Secretary of the Supreme Leader stressed: "We should strengthen and innovate social governance at the grass-roots level and persist in and improve the new era ‘ Fengqiao experience ’ Strengthen the construction of urban and rural communities, strengthen grid management and services, improve the comprehensive mechanism for multiple prevention, mediation and resolution of social contradictions and disputes, effectively resolve contradictions at the grassroots level, and maintain social stability. "

　　Strengthen the leadership of party building and build a strong grid battle fortress. The party’s ruling foundation is at the grassroots level, the nerve endings of state governance are at the grassroots level, and the people’s perception of a better life is at the grassroots level. General Secretary of the Supreme Leader pointed out, "We must adhere to the clear orientation of grasping the grassroots, continue to rectify the weak and lax grassroots party organizations, effectively realize the full coverage of the party organization and the party’s work, pay close attention to filling the shortcomings of grassroots party organizations in leading grassroots governance, and build grassroots party organizations in various fields into a strong fighting fortress for realizing party leadership." To improve grid management, we must strengthen the construction of grass-roots party organizations, promote the deep integration of grass-roots party organization construction and grass-roots governance, strengthen political guidance, organizational guidance and ability guidance, give full play to the key role of the party in taking the overall situation and coordinating all parties, and put the party’s overall leadership through all aspects of grass-roots governance; We will comprehensively build an organizational structure with vertical, horizontal, and online-offline high-efficiency linkage, establish a unified party building grid, bring all kinds of grass-roots party organizations and party member into the grid party organization management, ensure that every grid has a party organization, and every party member is in the grid, so that the people can deeply understand that our party is serving the people wholeheartedly and the party is always by the people’s side.

　　Strengthen institutional guarantee and standardize the orderly operation of grid. The obvious advantages of grid management in power sinking, resource integration, clear governance and precise service make it an innovative model of grassroots governance. General Secretary of the Supreme Leader pointed out that "the key to strengthening and innovating social governance lies in institutional innovation". To improve grid management and the system of division of responsibilities, it is necessary to clarify the scope of power and responsibility of grass-roots grid governance, refine the responsibilities of grass-roots grid and grid workers, reasonably set the procedures, time limits, processes and responsibilities of event handling in grid operation, and define the responsibilities and positions of various management departments in grid management, so as to reduce the phenomenon of unclear responsibilities and overlapping functions and eliminate management gaps; Improve the supervision and evaluation system, adopt the whole process of supervision and feedback mechanism, supplemented by the supporting performance evaluation mechanism, bring the specific people and organizations in the grid and the implementation effect of various institutional arrangements into the evaluation system, comprehensively evaluate the effectiveness of grid operation, and find out the problems and shortcomings that emerge in the process of grid operation in time; Improve the resource integration system, get rid of the problems of "one thing, one network", redundant construction and inefficient governance, strive to achieve "one grid to support the bottom, one platform to dispatch, one system to ensure", optimize resource allocation to the maximum extent, and unite governance forces.

　　Strengthen team building and form a grid geese effect. The core of improving grid management is "someone in the grid". General Secretary of the Supreme Leader emphasized that we should strengthen grass-roots party organizations and do a good job in laying the foundation at the grass-roots level. Therefore, it is necessary to select grass-roots "leading geese", strictly enforce political standards, select party member, who is politically strong, professional, knowledgeable in governance, courageous and courageous, as the secretary of the grid party organization, and make it clear that in principle, he will be a social worker from party member, a member of the community party organization and community neighborhood committees, so as to further enhance the political and organizational functions of the party organization; Explore the construction of a grid professional work team with "full-time grid workers as the mainstay, supplemented by part-time grid workers", establish a mentor mentoring mode for grass-roots grid administrators, set up a professional training studio for grid workers, form a systematic training system through all-round training of grid workers and holding a forum for outstanding grid workers in the community, improve the professional ability and comprehensive quality of grid workers, establish an incentive mechanism, strengthen responsibility, and strive to build a grid with excellent politics, skills and style.

　　2. Improve refined services and improve governance efficiency.

　　The refined service is characterized by science, rationality and accuracy. According to the principles of lean, accurate, meticulous and strict, through the refinement of social governance concepts, systems, means and technologies, it realizes the standardization, concretization and humanization of social governance and continuously meets people’s needs for a better life. Refinement is an important yardstick to measure the level of social governance, and it is also an important direction to further strengthen and promote social governance innovation. General Secretary of the Supreme Leader pointed out, "We should not only be good at using modern scientific and technological means to realize intelligence, but also improve the level of refinement through embroidery-like care, patience and ingenuity".

　　Establish the concept of refinement and strengthen the top-level design. In the face of increasingly complex new changes, the realistic demand for refined grass-roots governance is increasingly urgent. To improve refined services, it is necessary to use systematic thinking to classify and identify public affairs and service items in the social field, summarize the same category and species of affairs, implement a hierarchical and classified governance system, integrate public service resources at the grassroots level, optimize resource allocation to the maximum extent, and improve the efficiency of public service governance; Adhere to the problem orientation, unify the standards and tools for assessing the needs of grassroots public services, dynamically carry out basic data surveys, accurately grasp the basic information and personalized needs of grassroots people, and take responding to the people’s urgent problems as the goal of service supply; Establish a sense of norms, and gradually build work standards and institutional norms that can be quantitatively implemented from horizontal to vertical and from the starting point to the end point, make social governance small and fine, and provide institutional guarantee for refined services with a scientific and strict institutional system; To strengthen the construction of wisdom, it is necessary to improve the intelligent level of grassroots governance, establish a standardized, unified and interconnected grassroots service information platform in combination with the construction of smart cities and smart communities, and build a two-way supply and demand information docking.

　　Highlight refined orientation and meet diverse needs. At present, the interests of the masses are increasingly diverse, and grassroots governance should take improving people’s well-being as the starting point and the end result, and carefully understand the diverse needs of the masses with patience and embroidery. The General Secretary of the Supreme Leader stressed that it is necessary to "improve the urban and rural community governance system and provide the people with quality services and fine management at home". To improve refined services, we must push the focus of governance down, the strength of resources sink, promote the extension of examination and approval authority and public services to the grassroots level, adhere to the principle of "going to the grassroots level" and form a working mechanism of "whistling in the streets and reporting to the departments", so as to make the community a platform for the organic integration and accurate docking of various convenience services, effectively meet the differentiated needs of community residents, and solve the most direct and realistic interests that the masses are most concerned about in time; Improve the sinking level of new infrastructure to the community, strengthen data guidance, understand what people think and expect through the collection, integration, comparison and analysis of relevant data, conduct dynamic demand monitoring, mine data information, and find out the governance needs behind it, so as to provide sufficient information for the basic grid, realize the whole process of grass-roots problem response, intelligent distribution, accurate dispatch and closed-loop supervision, empower accurate supply services, and promote grass-roots governance in an efficient and efficient way.

　　Adhere to refined management and promote collaborative governance. Grassroots affairs are becoming increasingly complex and diverse, which tests the timeliness, accuracy and flexibility of grassroots governance. To improve the refined service, we must build a rule system of multi-agent consultation, cooperative governance and collective efforts, and unite the joint efforts of multi-agents in grassroots governance. The General Secretary of the Supreme Leader pointed out that "it is necessary to strengthen and innovate rural governance, establish and improve a modern rural social governance system with party committee leadership, government responsibility, social coordination, public participation and rule of law, and improve a rural governance system that combines autonomy, rule of law and rule of virtue, so that rural society is full of vitality and harmonious order". Therefore, it is necessary to further clarify the orientation of government functions, sort out the boundaries of government functions through the power list and the responsibility list, and define the scope of government responsibilities by using the target responsibility system to realize the interactive coupling between the refinement of management and the improvement of government efficiency; Take the mass line well, fully mobilize all forces including mass organizations, social organizations, enterprises, intermediaries and the public to participate in social governance, coordinate social resources to support social governance, and improve the socialization, rule of law, intelligence and specialization of social governance; Effectively promote the combination of autonomy, the rule of law and the rule of virtue, help to form an interactive, harmonious and symbiotic social governance pattern, maximize the enthusiasm, initiative and creativity of the people to participate, promote the development of grassroots social affairs in a refined, accurate and efficient direction, and comprehensively promote the overall modernization of grassroots governance.

　　3. Improve the information support, so that everyone can share the digital dividend.

　　The information technology represented by the Internet is changing with each passing day, which leads to new changes in social production, creates new space for human life and expands new areas of national governance. The General Secretary of the Supreme Leader stressed: "We should fully implement the strategy of strengthening the country by network, widely apply digital technology to government management services, promote the digital and intelligent operation of the government, and provide strong support for the modernization of the national governance system and governance capacity."

　　Build a grass-roots information platform and give play to the role of intelligent brain. Building an information platform serving global governance can provide scientific and technological support for the modernization of grassroots governance. The General Secretary of the Supreme Leader stressed that "it is necessary to modernize the national governance system and governance capacity by informationization, coordinate the development of e-government, build an integrated online service platform, and promote the construction of new smart cities by classification". To improve information support, it is necessary to increase investment in basic infrastructure, including hardware equipment such as intelligent terminals and software facilities such as network communication, in order to build a digital base; He is good at deeply integrating emerging technologies such as artificial intelligence, blockchain, cloud computing and big data with grassroots governance, creating an intelligent and modern new governance model based on data-driven human-computer collaboration, cross-border integration and sharing, and creating a "super brain" for all-factor grassroots governance, providing technical support and factor guarantee for grassroots global grid governance; Coordinate the construction of intelligent systems such as comprehensive social governance platform, extend the governance chain by using digital technology, integrate terminal management power, and combine the intelligent information governance platform of grassroots communities with social media such as WeChat group and WeChat WeChat official account widely used by residents, so as to integrate multi-level information and promote digital collaborative innovation among various social governance subjects.

　　Realize grassroots information sharing and play the role of big data. Realizing the circulation and sharing of information resources is the key to improve the efficiency of grassroots governance. General Secretary of the Supreme Leader stressed that it is necessary to "break through information barriers, build a national information resource sharing system, better use information technology to perceive social situation, smooth communication channels and assist scientific decision-making" and "realize scientific government decision-making, accurate social governance and efficient public services". To improve the information support, it is necessary to promote the construction of basic big data information base, comprehensively correlate street community data, promote the basic situation of each grid to be known on one screen, establish a full-cycle management system for data acquisition, transmission, analysis, storage and use, improve the data classification management system, and realize the on-demand, orderly and shared use of data; Straighten out the administrative chain at the grass-roots level, coordinate the pace of the blocks, handle the relationship between the horizontal and vertical blocks in terms of powers, responsibilities and interests, promote the cooperation of all blocks, disclose and share information in time, and then open up the nerve endings of digital services, break down the "information barrier" and break down the "data island"; Accurately dock ports, convert online digital information into offline governance signals, empower grid managers to handle it immediately, reduce hierarchical transmission, respond to governance needs in time, let people run less errands and run more data, and continuously improve the level of equalization, generalization and convenience of public services.

　　Standardize grass-roots information management and give full play to the role of the rule of law. The safe use of grassroots governance data is an important basis for improving information support. The General Secretary of the Supreme Leader stressed that "we must adhere to the unity of promoting development and managing according to law, not only vigorously cultivate new technologies and applications such as artificial intelligence, Internet of Things and next-generation communication networks, but also actively use laws, regulations and standards to guide the application of new technologies". To improve the information support, we should strengthen the authoritative position of law in resolving contradictions, consciously use the rule of law thinking and methods to deepen reform, promote development, resolve contradictions, safeguard social fairness and justice, and truly solve the legitimate interests of the masses; Establish and improve a standardized system for the collection, use, storage, review, opening and security management of big data, and increase supervision and management of problems such as nonstandard data management, data abuse and violation of personal privacy, so as to better standardize data processing activities, ensure data security and promote data development and utilization. At the same time, pay attention to the leading and normative role of the rule of law, promote the integration of culture and technology, cultivate and practice socialist core values through digital channels, carry forward China’s excellent traditional virtues, make the masses feel the "temperature" of digital governance, create a good social environment of "doing things according to law, finding ways to solve problems, and relying on the law to resolve contradictions", and promote the efficient supervision of information security.