JD.COM online shopping gold bracelet received a complete scene from the monitoring of Stone Convenience Store.

　　Online shopping for gold bracelets, but the arrival is stone? Recently, Mr. Zhang from Dongguan, Guangdong Province encountered such a wonderful thing, which happened to be completely recorded by the surveillance camera of the convenience store. However, the seller in JD.COM insisted that the goods were not sent in the wrong way, suspecting that the goods had been switched. Afterwards, both the seller in JD.COM and SF Express chose to call the police, and the police are still investigating.

　　On September 4th, Sina Guangdong Express Complaints (ts.gd.sina.cn) contacted Ms. Li, the public relations manager of South China District, JD.COM. The other party responded that JD.COM would not shield the seller, and everything would be subject to the police investigation. However, in order to protect the rights and interests of consumers, the merchants have been persuaded to reissue the goods, and the grams are not less than the grams of the original goods.

　　In the early morning, online shopping for gold bracelets was asked to cancel the order, and consumers refused to receive stones.

　　In the early morning of August 29th, Mr. Zhang from Dongguan bought two gold bracelets in "Xizhao Jewelry Flagship Store" in JD.COM. "A bracelet weighing 52.66g only costs more than 8,000 yuan, which is a good deal", so he placed two orders with his own account and his wife’s account respectively.

　　At 11 o’clock in the morning, Mr. Zhang received a phone call claiming to be a seller’s staff in JD.COM. "The other party angrily asked me to cancel the order, saying that more than 50 grams of gold could not be more than 8,000 yuan and could not be delivered according to the order." Mr. Zhang said that after JD.COM intervened, the seller arranged SF Express delivery.

　　At 4 o’clock in the afternoon of August 30, Mr. Zhang went to the convenience store to pick up the goods and opened the package for inspection on the spot. However, the result surprised him. "The two express boxes are all stones."

　　To this end, Mr. Zhang refused to sign for it and reported the situation to the merchants, but the seller insisted that the goods were intact and undamaged at the time of delivery, and suspected that the goods were switched by consumers. "SF Express can testify, and convenience stores also have surveillance videos." Mr. Zhang said.

　　It is understood that after the incident, SF Express actively cooperated with the investigation, and handled the alarm in Dongguan. On the afternoon of September 1, it sent staff to the convenience store to retrieve the surveillance video. Mr. Zhang also copied a copy as a backup.

　　Judging from the convenience store surveillance video provided by Mr. Zhang complaining to Sina Guangdong Express, the goods he received that day were really not gold bracelets, but two stones.

　　Mr. Zhang said that the seller could not provide the complete surveillance video before and after packaging the goods, and could not rule out the relevant responsibilities. According to the requirements of the order, no matter whether the goods are "replaced" or the seller deliberately sends the wrong goods, the result should not be "paid" by the consumer. He asked the seller to re-deliver the goods according to the order.

　　Seller: The goods are out of stock and can only be refunded and cannot be re-shipped.

　　After the incident, Mr. Zhang, the consumer, repeatedly negotiated with the sellers in JD.COM. On September 3rd, the seller "Xizhao Jewelry Flagship Store" in JD.COM responded to Mr. Zhang, saying that the product was a promotional item for clearing inventory, and it was sold at a 50% discount. Now it has been sold out and cannot be re-shipped, so it can only be refunded to consumers.

　　Mr. Zhang said it was unacceptable, and suggested that different goods could be accepted, as long as they were of the same weight. However, the seller said that it could not be issued casually according to the number of grams, and the two sides were once again deadlocked.

　　JD.COM: I have persuaded the merchants to reissue the goods in grams not less than the original goods.

　　On September 4th, Sina Guangdong Express complained to JD.COM, the platform of the incident. In the afternoon, Ms. Li, the public relations manager of South China District of JD.COM, responded that the company had conducted a survey on the relevant situation to the merchants. Ms. Li said that the merchants insisted that the goods they sent were gold, and they immediately alerted the local authorities when they learned that the consumers had received the stones. At present, the merchants provided photos when they delivered the goods, so they could not provide surveillance videos when they delivered the goods. Everything was subject to the police investigation, and JD.COM would not shield the merchants.

　　On September 5th, Ms. Li, the public relations manager of South China District of JD.COM, complained to Kuaikuai about the latest progress. She said that in order to protect consumers’ rights and interests, JD.COM had communicated with the merchants many times, and at present, she had persuaded the merchants Xizhao Jewelry Flagship Store to reissue the goods to the consumers first. The goods were similar in style, and the grams were not less than the grams of the original products, and reached an agreement with the consumers through consultation.

　　Lawyer: The key is to clarify the responsibility between the seller and the courier company.

　　Lawyer Liu Guohua, a member of Sina Guangdong Express Complaint Advisory Group and Guangdong Benben Law Firm, believes that consumers who have not received the corresponding goods in the case of payment belong to the injured party. At present, the key to the case is to clarify the responsibility between the seller and the courier company. Since both parties have reported to the police, the case has been involved in a criminal case, and the person responsible for the incident should be determined by the police investigation results. However, before the investigation results come out, the seller should take corresponding remedies for the losses of consumers, otherwise consumers can sue.

　　(Sina Guangdong GDTS01)